Contact UsWasaaChat Privacy Policy
Your privacy and data security matter to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app and related services.
Table of Contents
1. Introduction
At WasaaChat, your privacy and data security matter to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app and related services. We believe in transparency, user control, and data practices that reflect African values, legal standards, and digital rights.
WasaaChat is committed to safeguarding your personal information in a way that's simple to understand, respectful of your rights, and compliant with applicable privacy laws across East Africa and beyond.
1.1 Purpose of the Policy
- • Clearly explain what data we collect and why
- • Show how we use, store, and share your information
- • Inform you of your privacy rights under local laws
- • Help you understand your options for managing or deleting your data
Applicable Laws
- 🇰🇪 Kenya's Data Protection Act (2019)
- 🇺🇬 Uganda's Data Protection and Privacy Act (2019)
- 🇹🇿 Tanzania's Personal Data Protection Act (2022)
- 🇷🇼 Rwanda's ICT Law
- 🇪🇺 GDPR (where applicable)
Regional Operations
- 🇰🇪 Kenya (Head Office, Engineering)
- 🇺🇬 Uganda (Creator Success & Community)
- 🇹🇿 Tanzania (Content & Livestream Ops)
- 🇷🇼 Rwanda (Compliance & Regulatory)
- 🇪🇹 Ethiopia (Localization & Language UX)
2. What Information We Collect
2.1 Information You Provide
- • Your phone number (required for account creation)
- • Your profile name, photo, or bio
- • PIN code for wallet access (encrypted)
- • Feedback or support messages
- • Messages you write (end-to-end encrypted)
- • Group names and membership
- • Content uploads and livestream data
- • Subscription and payout details
2.2 Information We Collect Automatically
- • App usage data (features used, crash logs)
- • Interaction data (tap, scroll, click behavior)
- • Session logs (login/logout times, app version)
- • Notifications and AI Copilot usage
⚠️ We never read or access the content of your private messages.
2.3 Wallet & Transaction Data
- • Mobile wallet provider (M-Pesa, Airtel Money)
- • Top-up and withdrawal amounts
- • P2P transfers and group contributions
- • Timestamps and transaction reference IDs
- • Recipient info and payment requests
- • Your wallet balance (visible only to you)
3. How We Use Your Information
3.1 To Deliver WasaaChat Services
- • Register and manage your account
- • Enable real-time messaging and calling
- • Personalize content with AI Copilot
- • Sync conversations across devices
3.2 To Process Payments
- • Allow top-ups and withdrawals
- • Process creator tips and subscriptions
- • Track group wallet contributions
- • Prevent fraud and unusual behavior
3.3 For Safety & Security
- • Verify user identity and device access
- • Enforce community guidelines
- • Detect bots, spam, and fraud
- • Support account recovery
3.4 For Analytics & Improvement
- • Understand feature usage patterns
- • Measure app performance and fix bugs
- • Train AI for local languages
- • Conduct user satisfaction surveys
4. Legal Basis for Processing
4.1 Consent
We rely on your clear, informed consent when:
- • You opt in to Copilot personalization
- • You agree to receive notifications
- • You allow camera/microphone access
- • You accept cookies on our website
4.2 Contractual Necessity
We process data necessary to fulfill our agreement:
- • Create and maintain your account
- • Deliver messaging and livestreaming
- • Process wallet transactions
- • Provide technical support
9. Your Rights
WasaaChat believes in digital dignity and user control. We give you tools to manage your personal data and fully support your right to privacy.
Right to Access
Request a copy of your personal data and understand how we process it.
Right to Correction
Edit your profile and request corrections to inaccurate information.
Right to Deletion
Request deletion of your account and personal data (honored within 30 days).
Right to Object
Withdraw consent for personalization, analytics, or marketing notifications.
Right to Portability
Export your data in machine-readable format or transfer to another service.
Right to Complain
Lodge formal complaints with our DPO or national data authorities.
12. How We Protect Your Data
🔒 Encryption
- • End-to-end encrypted messages and calls
- • AES-256 encryption for wallet data
- • TLS 1.3 for all server communication
🛡️ Access Controls
- • 4-digit PIN for wallet security
- • Biometric login (fingerprint/Face ID)
- • Multi-factor authentication for admin access
💳 Payment Security
- • AI-based fraud detection
- • PCI-compliant payment processors
- • Transaction velocity monitoring
🔍 Internal Controls
- • Role-based access permissions
- • All access logged and audited
- • Regular penetration testing
14. Contact Information
Data Protection Officer (DPO)
Regional Offices
Delta Corner, Ring Road, Westlands, Nairobi
Acacia Mall Annex, Kira Road, Kampala
Kigali Heights, KG 7 Ave, Kigali
Your trust is our top priority
We're committed to transparency, accountability, and protecting your digital dignity. If you have any questions or concerns about how we handle your data, please don't hesitate to reach out.